FAQ
Contents
- Products & Quality
- Sizing & Fit
- Shipping & Delivery
- Payments & Currency
- Promotions & Discounts
- Returns & Exchanges
🛍️ Products & Quality
What kind of products does TobiBrand sell?We sell anime-inspired merchandise including T-shirts, sweatshirts, phone cases, coffee mugs, and metal art posters. Every design is crafted to celebrate anime culture — from drift aesthetics to iconic characters — so you can bring your fandom into your everyday life.
Are your clothing items good quality?Absolutely. Our apparel is produced in partnership with Tapestitch, a top-tier clothing brand known for modern fits and premium fabric. We don't do fast fashion — we do fan fashion, done right.
Will the design look exactly like it does on the website?Yes! We work hard to ensure colour accuracy and print quality. However, slight variations can occur due to screen settings. If you're ever unhappy with what arrives, we'll make it right.
Do you restock sold-out items?We do restock popular items! The best way to stay in the loop is to check back on tobishoponline.com regularly or reach out to us directly.
📐 Sizing & Fit
How do I find my size?Each product page includes a size guide. We recommend checking it before ordering, especially for international customers where sizing standards can differ.
Do your clothes run true to size?Our apparel generally runs true to size, but we recommend sizing up if you prefer a relaxed, streetwear-style fit — which pairs perfectly with the aesthetic. 🎌
What if my item doesn't fit?No stress — we accept exchanges. Just reach out to us at contact@tobishoponline.com and we'll sort it out.
🌏 Shipping & Delivery
Do you ship internationally?Yes! TobiBrand ships worldwide, including the US, Europe, Asia, and Oceania. No matter where you are, we'll get your gear to you.
How long does shipping take?Delivery times vary by region:
- United States: 7–14 business days
- Europe: 10–18 business days
- Asia & Oceania: 10–20 business days
These are estimates and may vary during peak periods or due to customs processing.
Will I get a tracking number?Yes! Once your order ships, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way.
Are there any customs fees or import taxes?International orders may be subject to customs duties or import taxes depending on your country's regulations. These charges are the responsibility of the customer and are not included in our prices.
💳 Payments & Currency
What currencies do you accept?We support multiple currencies including USD, EUR, GBP, AUD, and more — so you can shop comfortably no matter where you're based. Your local currency will be displayed at checkout.
What payment methods do you accept?We accept all major payment methods available through Shopify, including credit/debit cards and other secure options at checkout.
Is my payment information safe?100%. TobiBrand's store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment details completely secure.
🎉 Promotions & Discounts
Do you run sales or promotions?Yes! We regularly run promotions throughout the year. Right now, we have 10% off sitewide for April — just apply the code at checkout.
How do I apply a discount code?At checkout, look for the "Discount code" field, enter your code, and hit apply. The discount will be reflected in your order total before you pay.
Can I use more than one discount code at a time?Only one discount code can be applied per order. Make sure to use the one that gives you the best deal! 😄
What if my discount code isn't working?Double-check that the code hasn't expired and is being applied to eligible items. If it's still not working, contact us at contact@tobishoponline.com and we'll help you out personally.
🔄 Returns & Exchanges
What is your return policy?We want you to love your order. If something isn't right, contact us within [X days] of receiving your item and we'll arrange a return or exchange.
What if I received the wrong or damaged item?That's on us — and we'll fix it fast. Just email us a photo of the item along with your order number and we'll send the correct item or issue a full refund. You won't need to return the wrong or damaged item.
How long does a refund take?Once we receive and inspect your return, refunds are typically processed within 5–7 business days back to your original payment method.
How do I start a return or exchange?Simply email us at contact@tobishoponline.com with your order number and reason for return. We'll guide you through the rest — no complicated forms, no hassle.
Conclusion
This FAQ covers the six core areas TobiBrand customers are most likely to question before purchasing — products, sizing, shipping, payments, promotions, and returns. Publishing this on your website (ideally as a dedicated FAQ page or within product pages) will reduce inbound support emails, build buyer confidence, and help convert hesitant visitors into loyal fans. A few fields marked with
[X] should be filled in with your specific policy details before publishing.